Refund Policy

Digital content and your right to cancel

Our guides are digital content supplied immediately. At checkout you are asked to expressly consent to that immediate supply and to acknowledge that you lose the 14-day right to cancel under the Consumer Contracts Regulations 2013. That consent is recorded with your order and confirmed in your receipt.

This means we do not offer a change-of-mind refund once your download has begun. It is the trade for getting the files straight away.

How to reach us

Email [email protected] with your order number and what went wrong. We reply within 1 business day. Where a refund is due, we process it within 5 business days to your original payment method; your bank may take a few days more to show it.

The rights this does not affect

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, as described, and fit for purpose. Those rights cannot be waived and are not affected by anything above.

So if a file is corrupted, will not open, is missing pages, or is materially not what the product page described, you are entitled to a repair or replacement — and to a refund where that is not possible.

If you never received your files

If your download links did not arrive or did not work, email [email protected] with your order number. We will send fresh links the same business day. If we cannot deliver the files to you, we refund in full.

If you were charged twice

A duplicate charge is refunded in full, without question. Send us the order numbers or the last four digits of the card and the dates.